2017 BSCAI/ISSA Building Service Contractor Benchmarking Study

The BSCAI/ISSA Building Service Contractor Benchmarking Study was initiated by the Building Service Contractors Association International (BSCAI) and ISSA, the worldwide cleaning industry association, and conducted by independent, third-party professionals at Maximum Performance Group. The purpose of the study was to gather information and identify trends about building service contractor (BSC) firms in the commercial cleaning industry.

This report provides a detailed account of the aggregated survey results, which were derived from unique survey questionnaires that ISSA- and BSCAI-member firms completed in the spring of 2017. Individual results are entirely anonymous, confidential, and not available to either ISSA or BSCAI staff.